You work in the Customer Services Department of an internet-shop. You have been asked to prepare a short report for your manager on customers’ complaints. Look at the information below, on which you have already made some handwritten notes. Then, using all your handwritten notes, write your report. Write 180–200 words.

Part 4 (30 minutes)

Writing

Comment on the following problem: Modern libraries in the digital age should be different from the libraries of the past.

In your comment use the information from the Internet below.

Write 100–120 words. Remember to

• make an introduction;
• express your personal opinion on the problem and give reasons for your opinion;
• express your attitude towards the information from the Internet;
• make a conclusion.

Write in your own words.

Modern Libraries

Many people, when asked about libraries, imagine old buildings with heavy bookshelves and dimmed light. Libraries around the world are heading into the future, creating for their patrons a more dynamic, multi-level environment for learning and pleasure.

Enjoy most tremendous examples of how modern libraries are shaping the way we learn and enjoy reading in the digital age.

WRITING

Time: 60 minutes

(30 scores)

Comment on the following quotation.

"All that glitters is not gold.".

William Shakespeare

Write 200–250 words.

Use the following plan:.

• explain how you understand the author's point of view;
• express your personal opinion and give 2–3 reasons in its support;
• give examples to illustrate your reasons, using your personal experience, literature or background knowledge;
• make a conclusion.